2020 Retail Industry Outlook

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In the 2020 retail industry outlook, Deloitte is analyzing retail consumer trends that have progressed in the past years.

Convenience for the consumers is a major trend followed by the future of the physical retail. One may think that retail is dead with the high speed rise of online channels- but with the latest Artificial Intelligence systems, the data technology adoption and the zero in store inventory strategy- physical retail is still dominating (80~85% physical purchases of global business).

Download full report to read about the 2020 retail trends, challenges and the future of the physical stores.