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Posted: 2020-05-06 03:17 AM . Last Modified: 2022-06-24 01:04 AM
The mission-critical nature of hospitals and healthcare facilities requires that stakeholders build their business around a philosophy of high availability of services. At the physical level this implies the preparedness of electrical power, ventilation, and heating and cooling networks that support the availability of the facility, and ensure business continuity across all disciplines, and emergency recovery goals.
As a former Director of Estates and Facilities at a large acute hospital trust in the UK, I was responsible for maintaining the resilience not only of the electrical, mechanical and IT infrastructure, but also of our supply chain and the staff members responsible for front line internal systems and support services.
Managing emergency events requires a level of preparedness above and beyond implementing standard business continuity best practices. Below is a list of preparedness best practices that center less on technology, and more on the ability of the humans on the ground to communicate, act and maintain the resiliency of overwhelmed systems:
Fortunately, most emergency situations, by their very nature, are temporary. With each emergency addressed comes new learnings. Although these real-life situations reveal resiliency gaps in technologies, processes and human resources, they also help stakeholders to plan for a future with better resiliency outcomes.
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Originally posted on SE Blog & Authored by Chris Needham
About the author:
Chris Needham began his career in the NHS as an apprentice and worked at every level of the NHS estates organizations, his last 12 years spent as Director of Estates and Facilities. His experiences during this time ranged from day to day maintenance operations to strategic HC system wide reconfiguration planning and execution. He led on business continuity processes and emergency preparedness through several significant threats such as SARS.
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