Regarding the status code, for PM810 meter, it means loss of real time clock (RTC), and I am guessing it may be carried over to PM5000. I am not sure how a PM5500 could lost RTC since it has a backup battery, but it is worth to checking the meter clock and resetting it to see if the error code goes away...
here is your technical support contact information: AdvancedTechSupport.IN@schneider-electric.com
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!