Dear Exchange Comunity:
My customer have an old ION Enterprise V6.0 and added a new meter PM5300 using PM5000 Series LE6.0.1.11 ENG.
But we have two technical situations described at followings diagrams.
The meter PM5330 in the ION Enterprise network dosent´t work: is freezing at the moment when is connected to the switch. The front panel turn "dead".
But when I use the local conection with my portatil computer, the meter work properly with ION Enterpprise V6
¿What can I do? ¿Some ideas?
Thanks
Héctor
Anyone reading this case I would recommend contacting technical support. Note that ION Enterprise 6.0 has been out of support for a long time, It is possible the driver does not play well with the device now.
Hello @CostaRicaHector,
I have noticed that your topic is still unanswered.
@Charles_Murison do you think you can advise on this topic?
Have a nice day.
Anyone reading this case I would recommend contacting technical support. Note that ION Enterprise 6.0 has been out of support for a long time, It is possible the driver does not play well with the device now.
There was a case when using ION6200(PML/Modbus) together with other ION meter in serial network they interfered each other. To understand that the ION protocol and Modbus (used by PM5300) are not compatible to each other .
Try to separate the network(difference IP group) see if it work.
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