I will echo Usha's response. Please work with technical support to retrieve additional information. There is some information Technical support is able to extract from a Telnet/SSH session to the meter. You will need to work with tech support as meter's serial number is required for some steps,
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!