ü Requires thought
ü Promotes additional research
ü Enhances problem solving skills
ü Does not assume there is one right answer
ü Avoids predetermined answers
ü Stimulates discussion
ü Empowers the person answering
Close ended question : Did the lack of a PM system cause this tool to break?”
Open ended question : What could have caused the tool to break?”
Close ended : Would improving material flow help reduce lead times?”
Open ended: What are some options on improving lead time?
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