Issue
The Remote Alarm Manager is unable to send Sigma Longtext messages as part of the RAM message.
Environment
All supported Windows platforms.
Cause
Prior to Sigma release 4.05, Long Text messages were stored individually in the Sigma\Data\LongText folder. Sigma 4.05 introduces a new combined format of record (LongText.rec) and a storage location in the Sigma\Data folder. The Remote Alarm Manager does not recognise the file.
Resolution
Upgrading an existing Sigma site to Sigma 4.05 with RAM installed, and where RAM is required to use Sigma Long Text messages.
Upgrade the Sigma system and retain the Sigma\Data\LongText folder.
Adding a new Long Text message
Create the new message using the Sigma 4.05 Long Text editor.
Copy the message and create a new message called Ltxt???.txt under Sigma\Data\LongText,
Configuring a Sigma 4.05 system where RAM is to be installed, and where RAM is required to use Sigma Long Text messages.
Creating a Long Text message
Create the new message using the Sigma 4.05 Long Text editor.
Create a new folder Sigma\Data\LongText.
Copy the message and create a new message called Ltxt???.txt under Sigma\Data\LongText, where ??? is a unique number.