Issue
Webstation closes by itself
Environment
- Webstation
- Internet Explorer 9 32bit
Cause
Vista webstation and TGML do have some compatibility issues with Internet Explorer 32 bit that can cause the webstation to log out itself or even close down when login in. Also a Internet Explorer 32 bit needs to have Java 32 bit installed. On a 64 bit machine if you want to run 32 bit make sure the Java 32 bit client is installed. A normal error to see when those happen is:
---
A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005)
---
Resolution
Following workarounds have been confirmed to help.
- Enable the compatibility view in Internet Explorer 9
- Upgrade to Internet Explorer 10
- Make sure you have Java 32 bit installed.
- Use Internet Explorer 64 bit