Learn about the Community. Join our Core Community to Get Started

Schneider Electric Exchange Community

Discuss and solve problems in energy management and automation. Join conversations and share insights on products and solutions. Co-innovate and collaborate with a global network of peers.

Register Now
Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 

Video Window can't pop up when swiping card or an alarm happens

Issue

When I/NET interacts with Endura/Digital Sentry, the Video Window can't pop up when swiping card or an alarm happens.

Environment

I/NET

Endura

Digital Sentry

Cause

The Video Window only pops up in Alarm Window, not in Event or Transaction Window.

Resolution

  • For card entry, the Video Window needs to be popped up manually by right clicking in the Transaction or Event Window and choose Video.
  • For alarms, the Video Window only pops up in Alarm Window when alarm is active. After the alarm returns to normal or is acknowledged, the video needs to be shown in Event Window.
Tags (1)
Labels (2)
No ratings