Site backups, application files, etc need to be shared with Product Support to speed resolution. These files can be uploaded to the Box server.
Schneider Electric PSS-Rockford and PSS-Dallas Box server folder
Many email services have a limit on the size of attachments. In many cases, large files must be sent to Product Support so that the support engineer can investigate a reported issue.
Use the following form to upload the files associated with your support ticket. Please note that you must have an open support ticket with PSS- Rockford or PSS-Dallas before uploading a file. Files uploaded without a reference to a support ticket will be deleted. You may upload additional files by clicking the appropriate link at the end of the "Success" message.
Note: You might receive an error message despite your file still being sent