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Upgrade Premise Software to Latest Version

Issue

Need to upgrade Premise V3 software to most current version in order to gain additional functionality.

Product Line

Access Expert

Environment

V3 Premise

Cause

It is unclear how to upgrade the Premise V3 software to the most current version of V3.

Resolution

Both the Server and Client Software need to be upgraded in order for additional features to work. These can be downloaded at https://www.feenics.com/training/lesson/downloads/.

  1. Upgrade Server - Run the newly downloaded software exe and install directly on top of the old software
  2. Upgrade Client - First uninstall the old Client software, then run the newly downloaded software.
  3. Once completed, open up the app and verify that the current version is displayed when the login screen shows up
  4. Enter the necessary credentials to gain access to the instance and make sure that all the controllers come up and displays correctly.
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