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Unable to display image from a direct camera in Security Expert

Issue

A Pelco IWP221-1ES IP camera is being used and configured as a direct camera in Security Expert but the image from the camera is not being displayed in the Security Expert.

Product Line

Security Expert

Environment

  • Security Expert
  • Pelco IWP221-1ES IP camera

Cause

The wrong URL to the image feed was used. When we use the IP address of camera to display the camera image in a web browser, it requires the Pelco Media plug in or Quicktime but these cannot be used in Security Expert.

Resolution

Use a direct URL to the camera stream. For the Pelco IWP221-1ES IP camera, use "http://camera.ip.address/jpeg/pull".

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