Learn about the Community. Join our Core Community to Get Started

Schneider Electric Exchange Community

Discuss and solve problems in energy management and automation. Join conversations and share insights on products and solutions. Co-innovate and collaborate with a global network of peers.

Register Now
Knowledge Base
Showing results for 
Search instead for 
Did you mean: 
Discover the Exchange Community Top members of July 
Discover the latest features your community has to offer: register to the webinar here

Unable to add an Automation Server underneath an Enterprise Server


One of the following error messages are displayed.

Internal server error

Server already part of a system

Product Line

EcoStruxure Building Operation


  • Workstation
  • Version 1.3 and prior


The automation server is either not the same version as the enterprise server or it is still connected to a different enterprise server. If the AS is still connected to another ES then it must be detached before it can be added underneath a new ES.


If you are given an error that states "Domain: Internal Server Error" then you need to download the same version of firmware to the AS that is installed on the ES.

In order to detach the automation server, follow these steps:

  1. Log in to the Automation Server.
  2. In the system tree pane, right click on the automation server and go to Advanced > Detach server.
  3. The Disconnect Automation Server window will open, click yes.
  4. The Automation Server is now detached and can be added into an Enterprise Server.
Tags (5)
Labels (1)
0% helpful (0/1)