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Support route for Smart Connector Framework issues

Issue

Users or engineers may be unsure of how to access the best support for issues with Smart Connectors, especially where site specific Smart Connectors have been developed, or believe the issue is with the underlying framework.

Product Line

EcoStruxure Building Operation

Environment

SBO/EBO and general integration projects

Cause

Unlike SBO/EBO, which is a standard EcoBuilding product that falls under normal technical support, the Smart Connector (formerly known as Mongoose) was developed by Schneider Electric Buildings Labs.

As such the necessary level of specific Smart Connector expertise is not found within the technical support teams

Resolution

If using a Smart Connector developed specifically for a project created by a separate Integration Team within Schneider EcoBuilding, then it is always best to go back to that team with your technical issues.

In all other cases, the best place to raise any questions would be on the SmartConnector Developer Forum:

Here, questions can be raised and speak directly to the Software Developers who originally created the Smart Connector Framework.

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