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SmartStruxure Lite shows offline in StruxureWare Building Operation


When the EWS interface is created, the Status show "online". However, after clicking on the Hardware > EcoStruxure Web Service > SSLite, the Status will go offline.

Product Line

EcoStruxure Building Expert, EcoStruxure Building Operation


  • StruxureWare Building Operation 1.3 and above
  • SmartStruxure Lite 2.7 and above
  • EcoStruxure Web Services


Make sure the SOAP Endpoint field says "ews" and not "EWS". Lua program is a case sensitive program.


Change the SOAP Endpoint field to "ews".

For firmware version support in EWS, see Firmware versions to support EcoStruxure Web Services (EWS) in SmartStruxure Lite MPM Controllers.

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