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SmartStruxure Lite shows offline in StruxureWare Building Operation

Issue

When the EWS interface is created, the Status show "online". However, after clicking on the Hardware > EcoStruxure Web Service > SSLite, the Status will go offline.

Product Line

EcoStruxure Building Expert, EcoStruxure Building Operation

Environment

  • StruxureWare Building Operation 1.3 and above
  • SmartStruxure Lite 2.7 and above
  • EcoStruxure Web Services

Cause

Make sure the SOAP Endpoint field says "ews" and not "EWS". Lua program is a case sensitive program.

Resolution

Change the SOAP Endpoint field to "ews".

For firmware version support in EWS, see Firmware versions to support EcoStruxure Web Services (EWS) in SmartStruxure Lite MPM Controllers.

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