New in the Community? Get started here

Schneider Electric Exchange Community

Discuss and solve problems in energy management and automation. Join conversations and share insights on products and solutions. Co-innovate and collaborate with a global network of peers.

Register Now
Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

- Who are the top users of September? Discover them here!

- Check out the ESS Active Energy Management Blog now! 

SigmaX error - "This application failed to start because side-by-side-configuration is incorrect"

Issue

When starting SigmaX, an error is reported, the error is: - This application failed to start because side-by-side-configuration is incorrect. Reinstalling SigmaX does not help.

Product Line

Satchwell Sigma Software

Environment

  • SigmaX
  • Windows 7
  • Windows 10

Cause

SigmaX error when trying to run on a Windows 7 or Windows 10 machine.

Resolution

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:

  1. Open an elevated command prompt. Click Start > All Programs > Accessories
  2. Right-click Command Prompt, and then click Run as administrator.
  3. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. Type the following command, and then press ENTER: sfc /scannow

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
More Information about SFC scan can be found in this document: http://support.microsoft.com/kb/929833

At the command prompt, type the following command, and then press ENTER: sfc /scannow

The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.

The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

However Microsoft Visual C++ Redistributable may not be installed sfc /scannow will not detect this, the Visual C++ Redistributable will need installing. Please see Error when trying to run SigmaX.exe and RegSigmaX.exe for further information regarding this.

Tags (5)
Labels (1)
0% helpful (0/1)