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SSC status 'Unknown' in Access Expert

Issue

Access Expert is able to communicate down to the SSC (a reboot works) but the SSC won't come online and its status shows as unknown.

Product Line

Access Expert

Environment

SSC

Cause

  1. In IIS the binding has been configured incorrectly. (On Premise ONLY)
  2. Mercury port (3001) blocked. 

Resolution

  1. This is what a properly configured binding looks like. (On Premise ONLY)

  1. Reference How to verify ports needed for AX-SSC communication with the Access Expert server are open from with... to check status of the Mercury port, if block work with IT department at the site to have it unblocked.
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