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SSC Fails to communicate

Issue

After setting up an SSC controller, it does not come online even after multiple Resets and putting it into DFU Mode.

Product Line

Access Expert

Environment

  • Access Expert
  • Windows Server 2012

Cause

The device was previously set up, maybe at the office. Now, when taken out to site, it shows that it already exists on another instance.

Resolution

  1. Open up the initial instance that it was set up on
  2. Right click and Delete the device
  3. Open up the new instance that it will be current on
  4. If already created, then communication should start automatically
  5. Once online, program accordingly
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