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Problem renaming ES or adding SmartX server to ES


Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.


When trying to add a SmartX server to an ES, or when trying to rename an ES, you see the following error message:

"All subserver must be online at least once before adding"

all subservers.png

Product Line

EcoStruxure Building Operation


Building Operation Enterprise Server (version 2.0 or later)


This issue is caused by a mismatch between the content in the folders called MountPoints and Versions in the ES database folder.


Before doing this make sure you have a good backup of the ES database.

Identify and delete the files in the ES database folder called Versions which don't have representation in the ES database folder called MountPoints.

The files have the same GUID-name in both folders, but not the same content, so you cannot copy paste between the folders. It requires a manual comparison.

Procedure to identify files to remove (for version 2.0):

1. Check files in C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 2.0\Enterprise Server\db\System\MountPoints
2. Check files in C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 2.0\Enterprise Server\db\System\Versions
3. In Versions only remove the files which don't have a representation in MountPoints.

168455_Folder_Comparison.pngComparing the files in MountPoints (1) to the ones in Versions (2 & 3). Here they are identical and all is OK.

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