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Periodical reports is not working in TAC Vista

Issue

  • A report is set up to be printed automatically at certain times using Periodical reports.  

    Nothing happens and the report is never printed.

  • It is possible to open a report manually and print it but the reports are not printed when using periodical reports.

Product Line

TAC Vista

Environment

  • Vista Server
  • Windows Server 2008

Cause

  • The periodical report worked when running Vista as a application but not as a service.
  • The user starting the service Tacos had a password with only three characters which does not meet the complexity requirements for a Windows 2008 server.
  • It was possible to login and start the service using this password but the service Tacos could not start Excel and create the report using this password.

Resolution

Change to a user with a password meeting the complexity requirements for a Windows 2008 server for the service called Tacos.

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