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Missing menu items (commands) from Enterprise / Automation Server

Issue

Missing "restore" option when right-clicking on my Enterprise Server even though logged in as admin user.

Product Line

EcoStruxure Building Operation

Environment

SmartStruxure 1.3 and above

Cause

The admin user is member of multiple groups. The software permissions within that group have deny access set to Server Restore as well as other commands.

Resolution

Move the 'admin' (or Administrator) user to only be a member of the Administrator group and not any other groups otherwise you need to ensure that the correct permissions are set to each group and the correct users are assigned to those groups.

For further detail of User Permissions in SmartStruxure Solution refer to following How software permissions work in SmartStruxure.

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