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Live Video or video preview is displaying as black using the Endura Continuum integration

Issue

Cameras have learned in successfully but live video shows as black or the Video Administrator shows the preview as black.

Product Line

Andover Continuum, Pelco

Environment

  • Continuum
  • Endura
  • Windows XP
  • Windows Vista
  • Windows Server 2003
  • Windows Server 2008

Cause

Live video is showing black because of a configuration issue.

Resolution

There can be a number of reasons why live video is showing as black in Continuum. Here are some steps to correct or troubleshoot this:

  1. Time between devices is not synced. Verify that the controller(InfinintySystemVariable Date), Cyberstation(DateTime Date), and the Endura system(SM) time are all synced.
  2. Video Driver or Card. To allow for Sarix cameras in 1.92 changes were made that could cause a standard VGA driver to not display video. Update the standard driver or change the video card. (Test with a different PC which uses a different card)
  3. Multicast traffic. Check that the switches on the LAN are broadcasting traffic using multicast.
  4. Run the Sherlock utility which is a free codec utility to determine the codec on the Cyberstation and send the results to Product Support. It can be found at the following web site: http://www.free-codecs.com/Sherlock_The_Codec_Detective_download.htm
  5. Ensure that the cameras were renamed from the default name in Endura (defaults to camera, but it's actually a null). Ensure that each camera has its own unique non-zero input/channel number. Both of these two items can cause the Continuum camera learn to not be successful and cause issue when trying to access video.
  6. Video.log files. Configure the video.log files per How to create a log file for troubleshooting video integration issues in Continuum.

Send these files to Product Support for analysis.

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