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How do I request a replacement I/A Series R2 or G3 Enterprise Server license for a host ID change due to a failed computer or reload of the operating system?

Issue

How do I request a replacement I/A Series R2 or G3 Enterprise Server license for a host ID change due to a failed computer or reload of the operating system?

Product Line

TAC IA Series

Environment

  • I/A Series R2 Enterprise Server / WorkPlace Pro *
  • I/A Series G3 Enterprise Network Server / Workbench

Cause

Reload of the I/A Series R2 * or G3 Enterprise Server on a new computer or hard drive causes the host ID to no longer match the existing license.

Resolution

Replacement licenses are required for various reasons that include a failed computer and reload of the operating system.  In cases where the existing computer’s R2 or G3 Host ID has changed, a license form MUST be filled out and provided with the correct information in order to obtain a replacement license file.  The form must include the old host ID, new host ID, jobsite information, and reason for the change.  There is no charge for a host ID only change.

Forms can be found on both the iPortal and The Exchange Download Center websites.

iPortal iPortal - Login and navigate to Products and select Manage Forms.
The Exchange Download Center - IA Series R2 License Forms v6.6 - 112013 and IASeries G3 License Forms v4.8 - 112013A

The license request can be emailed to the following address.  IASeries.License@schneider-electric.com

 

* Update - I/A Series R2 has been discontinued as of Janaury 1, 2016. Schneider Electric can no longer provide replacement licenses for failed I/A Series R2 UNCs, Enterprise Servers, WorkPlace Pro, or Office Demos. Refer to PA-00459 for details. 

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