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HTML code is no longer working in a controller that worked previously

Issue

Web pages that previously worked now just get a blank page

Product Line

Andover Continuum

Environment

  • 9680
  • BCX

Cause

A change has been made to the 9680 configuration that is affecting the processing of the web pages.

Resolution

  1. First check the controller error log for evidence of a specific issue.
  2. Check to see if the html code can be accessed from another PC. If the html code can be accessed then refer to Unable to open config pages on a web enabled controller that previously worked in order to address the issue with the PC that is not working.
    Note: If a node has been added to the controller, but it is a 0 node controller, it can cause the html pages to not work because it is taking up controllers cycles to deal with the mismatch of the hardware and software.
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