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Download Service fails to start after an upgrade to v.4.2.251

Warning

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.

Issue

Download Service fails to start after an upgrade to v.4.2.251

Product Line

Security Expert

Environment

Security Expert Server v4.2.251

Cause

Microsoft Visual C++ 2013 Redistributable; (VC++ 2013 Redist v120) is not installed. This package is a pre-requisite to installing Security Expert v4.2.251.

It was needed for extending the Suprem integration but did not get added to the installer for that version. This is now packed with the Security Expert installer.

Resolution

There are two options to resolve this;

1. [Preferred Option] Install the current release of Security Expert. This required package is now included in all new versions of the Security Expert installation file.

2. Install the package from Microsoft before installing Security Expert 4.2.251. Locate the file on the Microsoft site https://www.microsoft.com/en-nz/download/details.aspx?id=40784. Download and install the 32 bit version (because Security Expert is a 32 bit application) before performing the upgrade.

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