New in the Community? Get started here

Schneider Electric Exchange Community

Discuss and solve problems in energy management and automation. Join conversations and share insights on products and solutions. Co-innovate and collaborate with a global network of peers.

Register Now
Knowledge Base
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

- Discover the Exchange Community Top members of October here!

- Check out the ESS Active Energy Management Blog now! 

- Watch now the replay of The Power of a Sustainable Ecosystem panel with Hervé Coureil and other experts 

Cannot Connect to the Platform on New or Cleaned JACE-8000

Issue

On a new JACE-8000, or on one in which the clean-dist or factory restore procedure has been applied, the JACE can be pinged but, you cannot connect to the platform, and the system time's year shows as 2020 or greater.

 

The following symptomatic messages can be observed in the serial shell via the debug port: 

ERROR [01:26:53 01-Jan-2037] [tid = 1] niagarad: policy file verification failed. Policy files may have been tampered with. Cause is: [/opt/niagara/security/policy/java.security failed signing verification] 
ERROR [01:26:53 01-Jan-2037] [tid = 1] niagarad: throwable occurred while initializing daemon (java.lang.SecurityException), can not continue 
sysmon: niagarad is no longer running 

The following symptomatic messages appear in the system logs: 

Jan 01 01:26:53 2 11111 0 niagarad: policy file verification failed. Policy files may have been tampered with. Cause is: [/opt/niagara/security/policy/java.security failed signing verification] 
Jan 01 01:26:53 2 11111 0 niagarad: throwable occurred while initializing daemon (java.lang.SecurityException), can not continue 
Jan 01 01:26:53 2 11111 4 sysmon: niagarad no longer running

Product Line

TAC IA Series.

Environment

I/A Series Jace-8000

Cause

This issue is encountered when the RTC clock's date is Wednesday, December 30, 2020, or later. 

Resolution

Use the debug port to connect to the system shell with PuTTY. See the System Shell section of the JACE-8000 Install and Startup Guide
Set the system clock to a date before the year 2020, and then commission the JACE with 4.2 or newer. 

The issue is corrected within the fix for the following issue, addressed in Niagara 4.2.36.10:

 

NCCB-19628: Code signing timestamps checked improperly, verification will fail Jan 1, 2021 

 

We will continue to see the issue on new JACE-8000 as they ship with a 4.1 daemon. This may also occur on a JACE-8000 on which the clean-dist or factory restore procedure has been applied.

Tags (1)
Labels (1)
No ratings
Contributors