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After a restart of Windows, the Security Expert SOAP Service fails to properly start up.

Issue

At start up, anything requiring the SOAP Service to function will fail to work properly.

  • Logging in to Web Client fails with a "No License found for SOAP Interface" message.
  • The Data Sync Service will generate incorrect username or password error messages.

Environment

Security Expert

SX-SOAP

SX-DB-SYNC

Cause

The SOAP Service fails to start up properly after a Windows restart under certain conditions.

Resolution

1. Set the Security Expert Data and (if installed) the Security Expert Data Sync Services to Automatic (Delayed Start).

2. Restart the PC.

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