problem SOMOVE root element is missing

[lapelect]

Somove version 2.8.2.0

So basically i'm just trying to configure my com option in SOMOVE so my rs485 adapter can communicate with the LXM32M

We Just changed computer here and the other computer were working fine. But this computer is on windows 10.

Everytime that i click on the gear for advanced option on the top right corner of the window. the message

root element is missing.

So at first i tried a few different things, i didnt work.

Then i decided to completely uninstall so move and DTM LXM32 library just to make sure.

After restarting computer, i went on schneider website to redownload somove and the dtm.

Unfortunately i still have the same issues.

I would be happy if someone can help

Thanks

Best regards

[lapelect]

my technical representative found this but this does not work for me.

https://www.se.com/ww/en/faqs/FA365159/

[lapelect · Accepted solution]

The only way it would work was by desactivating all the other USB and Port on the PC.

Talk about it with Schneider to finally discover that was a bug in version 2.8.2 of so move. So i downloaded the version before which is 2.7.5. Now it is working flawlessly..