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failed to stabilish connection with server

Highlighted
Ensign

failed to stabilish connection with server

Hi, good evening.

the reason of my mail is that I have some issues with my  enterprise server; the service suddenly breaks down and I cannot start the workstation again. 

We have tried with the reference post 6535 and it didnt work.

Then i add the server's logs

 

 

 

 

7.739 [3140] nsp.csc.CommonServerCore Enterprise Server; /Server 1; version=1.9.3.24; Restart mode =  WarmStart
2019-12-11 01:50:42.474 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart ENTER
2019-12-11 01:50:42.474 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart EXIT
2019-12-11 01:50:53.257 [3140] nsp.csc.pim.PlugInManager INET devices, Not Loaded at InitEnd()
2019-12-11 01:50:53.663 [3140] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd ENTER
2019-12-11 01:50:53.663 [3140] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd EXIT
2019-12-11 01:50:53.663 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd ENTER
2019-12-11 01:50:53.679 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd EXIT
2019-12-11 01:50:53.726 [3140] nsp.server.platformspecificinitialization Structured exception handled
2019-12-11 01:50:53.726 [3140] nsp.server.platformspecificinitialization Writing dump...
2019-12-11 01:50:55.007 [3140] nsp.server.platformspecificinitialization Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.9\Enterprise Server\db\logs\server_20191211_015053__r1.9.3.24.dmp
2019-12-11 01:51:35.936 [5988] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:51:36.624 [5988] nsp.csc.CommonServerCore Server state = PostLoadConfiguration
2019-12-11 01:51:36.639 [5988] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:51:36.655 [5988] nsp.csc.CommonServerCore Enterprise Server; /Server 1; version=1.9.3.24; Restart mode =  WarmStart
2019-12-11 01:51:40.562 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart ENTER
2019-12-11 01:51:40.577 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart EXIT
2019-12-11 01:51:51.031 [5988] nsp.csc.pim.PlugInManager INET devices, Not Loaded at InitEnd()
2019-12-11 01:51:51.328 [5988] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd ENTER
2019-12-11 01:51:51.328 [5988] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd EXIT
2019-12-11 01:51:51.328 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd ENTER
2019-12-11 01:51:51.328 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd EXIT
2019-12-11 01:51:51.391 [5988] nsp.server.platformspecificinitialization Structured exception handled
2019-12-11 01:51:51.391 [5988] nsp.server.platformspecificinitialization Writing dump...
2019-12-11 01:51:52.938 [5988] nsp.server.platformspecificinitialization Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.9\Enterprise Server\db\logs\server_20191211_015151__r1.9.3.24.dmp
2019-12-11 01:52:25.146 [5868] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:52:26.146 [5868] nsp.csc.CommonServerCore Server state = PostLoadConfiguration
2019-12-11 01:52:26.146 [5868] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:52:26.162 [5868] nsp.csc.CommonServerCore Enterprise Server; /Server 1; version=1.9.3.24; Restart mode =  WarmStart
2019-12-11 01:52:30.647 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart ENTER
2019-12-11 01:52:30.647 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart EXIT
2019-12-11 01:52:38.804 [5868] nsp.csc.pim.PlugInManager INET devices, Not Loaded at InitEnd()
2019-12-11 01:52:38.991 [5868] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd ENTER
2019-12-11 01:52:38.991 [5868] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd EXIT
2019-12-11 01:52:38.991 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd ENTER
2019-12-11 01:52:38.991 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd EXIT
2019-12-11 01:52:39.023 [5868] nsp.server.platformspecificinitialization Structured exception handled
2019-12-11 01:52:39.023 [5868] nsp.server.platformspecificinitialization Writing dump...
2019-12-11 01:52:40.038 [5868] nsp.server.platformspecificinitialization Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.9\Enterprise Server\db\logs\server_20191211_015239__r1.9.3.24.dmp
2019-12-11 01:53:55.719 [2164] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-12-11 01:54:54.299 [4412] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-12-11 01:55:40.945 [6040] nsp.NspServer The server has made too many unsuccessful attempts to start...

 

 

 

 

Thank you for your attention.

1 REPLY 1
Highlighted
Commander

Re: failed to stabilish connection with server

I would recommend contacting your local Technical Support and provide the dump (dmp) files to them.

They will be in the best position to investigate quickly.


Lead Control Systems Engineer for Alliance Automation (VIC).
All opinions are my own and do not represent the opinions or policies of my employer, or of my cat..