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Crewman

failed to stabilish connection with server

Hi, good evening.

the reason of my mail is that I have some issues with my  enterprise server; the service suddenly breaks down and I cannot start the workstation again. 

We have tried with the reference post 6535 and it didnt work.

Then i add the server's logs

 

 

 

 

7.739 [3140] nsp.csc.CommonServerCore Enterprise Server; /Server 1; version=1.9.3.24; Restart mode =  WarmStart
2019-12-11 01:50:42.474 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart ENTER
2019-12-11 01:50:42.474 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart EXIT
2019-12-11 01:50:53.257 [3140] nsp.csc.pim.PlugInManager INET devices, Not Loaded at InitEnd()
2019-12-11 01:50:53.663 [3140] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd ENTER
2019-12-11 01:50:53.663 [3140] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd EXIT
2019-12-11 01:50:53.663 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd ENTER
2019-12-11 01:50:53.679 [3140] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd EXIT
2019-12-11 01:50:53.726 [3140] nsp.server.platformspecificinitialization Structured exception handled
2019-12-11 01:50:53.726 [3140] nsp.server.platformspecificinitialization Writing dump...
2019-12-11 01:50:55.007 [3140] nsp.server.platformspecificinitialization Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.9\Enterprise Server\db\logs\server_20191211_015053__r1.9.3.24.dmp
2019-12-11 01:51:35.936 [5988] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:51:36.624 [5988] nsp.csc.CommonServerCore Server state = PostLoadConfiguration
2019-12-11 01:51:36.639 [5988] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:51:36.655 [5988] nsp.csc.CommonServerCore Enterprise Server; /Server 1; version=1.9.3.24; Restart mode =  WarmStart
2019-12-11 01:51:40.562 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart ENTER
2019-12-11 01:51:40.577 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart EXIT
2019-12-11 01:51:51.031 [5988] nsp.csc.pim.PlugInManager INET devices, Not Loaded at InitEnd()
2019-12-11 01:51:51.328 [5988] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd ENTER
2019-12-11 01:51:51.328 [5988] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd EXIT
2019-12-11 01:51:51.328 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd ENTER
2019-12-11 01:51:51.328 [5988] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd EXIT
2019-12-11 01:51:51.391 [5988] nsp.server.platformspecificinitialization Structured exception handled
2019-12-11 01:51:51.391 [5988] nsp.server.platformspecificinitialization Writing dump...
2019-12-11 01:51:52.938 [5988] nsp.server.platformspecificinitialization Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.9\Enterprise Server\db\logs\server_20191211_015151__r1.9.3.24.dmp
2019-12-11 01:52:25.146 [5868] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:52:26.146 [5868] nsp.csc.CommonServerCore Server state = PostLoadConfiguration
2019-12-11 01:52:26.146 [5868] nsp.csc.CommonServerCore Server state = ServerStarting
2019-12-11 01:52:26.162 [5868] nsp.csc.CommonServerCore Enterprise Server; /Server 1; version=1.9.3.24; Restart mode =  WarmStart
2019-12-11 01:52:30.647 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart ENTER
2019-12-11 01:52:30.647 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitStart EXIT
2019-12-11 01:52:38.804 [5868] nsp.csc.pim.PlugInManager INET devices, Not Loaded at InitEnd()
2019-12-11 01:52:38.991 [5868] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd ENTER
2019-12-11 01:52:38.991 [5868] nsp.pin.sigma.SigmaPlugIn tac::nsp::sigma::SigmaPlugIn::InitEnd EXIT
2019-12-11 01:52:38.991 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd ENTER
2019-12-11 01:52:38.991 [5868] nsp.pin.smartdriver.SmartDriverPlugInConfig tac::nsp::smartdriver::SmartDriverPlugInConfig::InitEnd EXIT
2019-12-11 01:52:39.023 [5868] nsp.server.platformspecificinitialization Structured exception handled
2019-12-11 01:52:39.023 [5868] nsp.server.platformspecificinitialization Writing dump...
2019-12-11 01:52:40.038 [5868] nsp.server.platformspecificinitialization Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.9\Enterprise Server\db\logs\server_20191211_015239__r1.9.3.24.dmp
2019-12-11 01:53:55.719 [2164] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-12-11 01:54:54.299 [4412] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-12-11 01:55:40.945 [6040] nsp.NspServer The server has made too many unsuccessful attempts to start...

 

 

 

 

Thank you for your attention.

1 REPLY 1
Lieutenant JG

Re: failed to stabilish connection with server

I would recommend contacting your local Technical Support and provide the dump (dmp) files to them.

They will be in the best position to investigate quickly.