How to factory reset Harmony HMIST6500?

[jhonut]

Hello,

I'm using a Harmony HMIST6500 panel and I can't download my software into panel because an user name and password is requested when I try to do it. I tried to factory reset HMIST6500 but didn't find a way to accomplish this. What should I do to be able to download my software?

Many thanks in advance!

[S_Stolyarov]

Hey, Guys, 

Does anybody know the answer? 

I remember that for HMIGXO(GXU) it is the option to enter system properties - successively touch on the upper left, then the lower right corners, or lower left than upper right (try different combinations of opposite corners). Maybe there are some opportunities to restore the factory state of HMI.

[jhonut]

By doing this, the problem doesn't get solved, but you just open hw configuration.. 

[S_Stolyarov]

Have you tried to update panels firmware, did it request logged in too?