Created: 2020-12-01 01:53 PM
I have problems with the Augmented Operator Advisor App. The first time that I installed the programs of AOA, all of them work very well. I activated our License on the License Manager and in the Builder and Runtime it appears active and expire in like +250 days. However, the app works while the trial license is active (during the first 42 days), when it expires, the app shows the error message: “ Required license Runtime Performance Level 1 version 2.0 is missing. Your license is No valid license found”. I have been returning the license, uninstalling and reinstalling the software in my computer, in a Virtual Machine and in another computer but occur the same.
Could you help me?
Thank you in advance!
Created: 2020-12-02 11:20 AM
@ATroudart I'd recommend contacting your local Schneider Tech Support for this.
It's either going to be a product bug, in which case Tech Support would need to raise a ticket for it, or it's going to be a Licence issue in which case you'd need to discuss with Schneider Sales / Order Management in regards to getting an updated licence.
As this is a community forum, there will be limited capability (outside of Schneider employees that do participate in this forum) to get such a problem resolved.
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