ACX 5720 pingable but not online?

[b_salem_almayss]

Hi

   We have ACX 5720 Vesion 1.100033 can ping but not come online for first adding in Continuum 1.94 or 2.03.

the CPU blinking is normal but still cant see ACX online,  any advice?

already make reset IP and clear memory.

[Omaelk]

Hello @Jean_Commeignes , I think you can help @b_salem_almayss  for the question above

[b_salem_almayss]

any advise pls?

[Jean_Commeignes]

Hello B_Salem, 

This Forum being dedicated to Industrial Automation, Building Automation question you raised couldn't be relevantly addressed here.

Let us see how best addressing your current issue through private posts.

Best regards

Jean

Power & Buildings Exchange Community Manager

[JoDonHo]

Have you tried this?

How to Recover a Controller Through Firmware