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cannot uninstall powerchute personal on vista

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duthight_apc
Crewman
Crewman
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293
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cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 4/29/2008


im having the same problems as previous users. i just installed powerchute personal 2.0 i think from a cd that came with my battery backup, and now that ive downloaded the vista version, i cannot uninstall the old one.

pretty much the same problem as the guy from this thread: Referenced content removed

if someone could email me or post exact instructions on how to uninstall this powerchute version from vista i would really appreciate it. thanks!

-alex


Accepted Solutions
Hecate100_apc
Crewman
Crewman
0 Likes
0
858

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 10/12/2011


Please send me uninstall instructions for PowerChute 3.0 Personal Edition for Windows 7. It keeps blue-screening my computer and didn't uninstall from the control panel.

See Answer In Context

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
0 Likes
0
790

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 4/29/2008


Alex,

I'm privately emailing you the registry keys to uninstall.

See Answer In Context

293 Replies 293
jimmy6951_apc
Cadet
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Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 5/11/2013


Jon P,

    I have a self-built desktop, with WIN XP PRO SP3. The APC unit failed and was disconnected. I turned off the start link, rebooted and when I tried to uninstall the program in Control Panel, it told me that

the "....\ctor.dll" could not be installed and that the process would fail. I have ripped out programs previously, that refused to be deleted, and they went away quietly. I'm not feeling the same way about this one.

Would you be able to send me an appropiate set of uninstall directions, to guide me forward, so that when I purchase my next APC Backup system, I won't have a problem installing it's monitoring system. I've

always used APC, professionally, in end offices for Verizon, and definitely at home for my own computers. PLEASE send me those instructions, ASAP, at jimmy6951@verizon.net. Thank you in advance,

for your help.

Jimmy

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Mike on APC forums on 6/23/2008


can you send me the instructions / keys also.

thank you

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Bill on APC forums on 5/13/2013


Jimmy,

The instruction can be found attached to APC Kbase FA159949 http://www.apc.com/site/support/index.cfm/faq/

timmik_apc
Cadet
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 10/15/2010


For some reason the email never arrived. My email address should be ok, I just checked it.

infohact_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 11/3/2010


I need the uninstall instructions for PE 2.11 on SBS 2008 too ...
Thanks

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 10/6/2008


Email sent.

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 7/14/2008


Email Sent @ 12:15 PM EST

duthight_apc
Crewman
Crewman
0 Likes
0
444

cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 4/29/2008


im having the same problems as previous users. i just installed powerchute personal 2.0 i think from a cd that came with my battery backup, and now that ive downloaded the vista version, i cannot uninstall the old one.

pretty much the same problem as the guy from this thread: Referenced content removed

if someone could email me or post exact instructions on how to uninstall this powerchute version from vista i would really appreciate it. thanks!

-alex

cryptonic_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 11/29/2008


Same problem here on Win Server 2008, instructions on removal would be appreciated so i can install the Vista version which i presume would work better 🙂

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 8/1/2008


Email sent at 8:52AM EST.

tzarr_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 8/1/2008


Having the same problem: Powerchute 2.0 on vista x64. Can you please send me the instructions or .reg file for a manual uninstall? I have the 2.1 installer, but need to remove 2.0 first.

Thanks in advance!

rod.poujade_at_mcgill.ca_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 2/22/2011


Hi, I am having the same problem with Windows server 2003. We have just mirrored the box to a VM, and I'm trying to remove it from the VM. Please send me the registry keys or the current solution as well. Thanks

Message was edited by: rod.poujade@mcgill.ca

Message was edited by: rod.poujade@mcgill.ca

workman_99_apc
Cadet
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444

Re: cannot uninstall powerchute personal on SBS 2008

This was originally posted on APC forums on 2/26/2011


Hi, could you email me the instructions also. I am running windows xp, and pcpe 1.5. Thank you.

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 7/31/2008


Email sent @ 8:58 am EST.

sgtrock_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 9/18/2008


I have the exact same problem, funny that Vista upgrade advisor didn't show any problems with the PowerChute software when upgrading from XP Pro to Vista.

I'd appreciate the email too, thanks.

KillerBeez_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 9/11/2008


Can I please email me a copy of the uninstall for Mac. Thanks!

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 10/9/2008


Email sent.

gtaylor0_apc
Cadet
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 10/14/2008


Same problem here - cannot uninstall from A/R in Vista. Can I get the uninstall procedure for the Personal Edition? thx.

Message was edited by: gtaylor0

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Phillip on APC forums on 12/12/2008


Please forward uninstall instructions for WinXP Home...

Thank you!

camphill_apc
Cadet
0 Likes
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444

Re: cannot uninstall powerchute personal 2.2 on vista

This was originally posted on APC forums on 8/20/2010


Please email me the uninstall instructions. Thanks

rynbstn_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 5/3/2013


Hi Rob,

Would you help me solving a similar problem.

It's PowerChute Personal Edition 2.1.1 on Windows Vista.

Thanks a lot.

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Jonathan on APC forums on 5/3/2013


Sent

BillP
Picard Picard
Picard
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444

Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Angela on APC forums on 11/18/2008


sent!

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Mike on APC forums on 6/14/2008


Im having the same issue... when trying to uninstall from control panel - it says that the latest service pack isnt installed...

Cant install the new one til old is uninstalled.

time_paradox_apc
Cadet
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 5/7/2013


Hi,

Please can you email me instructions on how to uninstall APC PowerChute Personal Edition 2.1.1 from SBS 2008 R2?

Thanks


BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Angela on APC forums on 1/12/2009


i just sent it to all of you.

Erasmus_apc
Lt. Commander
Lt. Commander
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Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 1/30/2009


I am going to post the instructions, since so many people have requested them. This should allow all customers that legitimately need the registry keys for an uninstall to get them quickly. I feel that you, our customers, have the right to access this information in a convenient fashion and will make the right decisions when choosing to use it. However I must make the following clear:

THE FOLLOWING PROCEDURE IS MEANT TO ONLY BE USED BY INDIVIDUALS COMFORTABLE WITH WINDOWS REGISTRY EDITOR., AND WHO CANNOT UNINSTALL OUR SOFTWARE USING NORMAL MEANS. IF YOU DO NOT FEEL 100% CONFIDENT IN MOVING THROUGH THE STEPS BELOW AFTER READING THEM, DO NOT PROCEED. PLEASE CALL APC TECH SUPPORT AT 1-800-800-4272.*

BE AWARE THAT IMPROPER USE OF THE REGISTRY EDITOR CAN PREVENT OPERATING SYSTEM BOOT, OPERATION, AND RENDER OTHER PROGRAMS USELESS. USE CAUTION WHEN FOLLOWING THE MANUAL UNINSTALL PROCEDURE!!*

Please note that some registry keys may be missing from your list. If this is the case, please skip those entries entirely and do NOT delete a value that "looks" like one of ours. If the uninstall is not successful or you have a question about a registry key, please call APC tech support for further help. APC will not be liable for damage caused by improper use of the registry editor, and APC will not support customization of registry keys or procedures not outlined in the steps below.+

You will want to kill the apcsystray.exe and mainserve.exe processes if running before you do the following steps:
1. From the installation directory in Explorer (e.g. C:\Program Files\APC\APC PowerChute Personal Edition) remove the entire contents from the first 'APC' down, that is assuming you used the default path and you do not have any other APC products installed.

2. In the Registry (open by going to Start->Run->type 'regedit')
a. go to the 'My Computer\HKEY_LOCAL_MACHINE\Software\APC' key. If you do not have any other APC products installed delete the entire APC key, otherwise just delete the APC PowerChute Personal Edition key.
b. go to the 'My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall' and then search for PowerChute Personal Edition. This should return a key with the following contents:
DisplayName
LogFile
UninstallString.

Please remove these strings. You will not be able to remove the entire key as it is write protected by InstallShield. *Note: Keep a track on the 'name of the string', if should be something like {5A0C892E-FD1C-4203-941E-0956AED20A6A}, but this will be depend on what InstallShield assign to it.

3. In Explorer go to C:\Program Files\InstallShield Installation Information and look for the string that stores our infomation, it will be the same as that in the registry. (e.g. 5A0C892E-FD1C-4203-941E-0956AED20A6A). You will need to remove this directory also.

Edit:If we find more registry keys that are relevant to the manual uninstall process we will post them here. In the meantime, please only report these keys, or call APC Tech Support. Proceeding with the deletion of keys that aren't listed will be unsupported and APC will not be liable for, or support/troubleshoot any damage caused by such an action.

Message was edited by: Erasmus

BillP
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Jonathan on APC forums on 5/7/2013


time_paradox, try using the Add/Remove Programs to uninstall the application.  If this wouldn't work then follow the guide that I have sent you.

Techie_apc
Lt. Commander
Lt. Commander
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 3/19/2010


Manual uninstallation instructions on how to uninstall the PCPE software manually to your email address. hope it helps.

Ace_apc
Crewman
Crewman
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 1/30/2009


Shouldn't a simple "uninstall" program do all that for us? It would be nice if it did. Again, pardon my ignorance on this matter.

timmik_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 10/15/2010


Oops, sorry, my mistake. I found it. Thank you!

toddex_apc
Cadet
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 3/8/2010


Could you send me the manual uninstall instructions - seems I'm having the same problem as many others (on Vista v6).

Thanks,

-TER

Techie_apc
Lt. Commander
Lt. Commander
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 3/11/2010


I have sent the manual uninstallation instructions to your email. Please update the incident if you have any further question. Thanks!

ctumbles_apc
Cadet
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0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 7/30/2008


I'm having the same issue. Could someone please email me the instructions to manually remove the software from Vista?

-Cory

BillP
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Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Jonathan on APC forums on 7/22/2009


APC407,

I suggest that you contact our APC Customer Care Center in order for us to properly guide you with the manual uninstallation process of PCPE on your system.

kjk_apc
Cadet
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 6/22/2008


Would appreciate it if you could also send me the uninstall directions. Thanks!

LMing_apc
Cadet
0 Likes
0
444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 5/16/2010


Please send the uninstall instructions for Windows 7 PCPE 2.2

pilotnh_apc
Cadet
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 8/5/2009


Please send me the directions for uninstalling powerchute pers from an XP machine. Thank you.

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Jonathan on APC forums on 8/5/2009


Hello Spuds, are talking about manually removing PCPE on your XP system? If you do I suggest that you contact the APC Customer Care Center to properly guide you. This would help us ensure that the proper guidelines are followed and captured.

BillP
Picard Picard
Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Angela on APC forums on 4/27/2009


hi tony, check a couple posts above. the above information is the most up to date instructions we have. check Erasmus's post.

BillP
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Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Tony on APC forums on 4/27/2009


Hello. I installed the CD version on Window SBS Server 2008 x64. I can not get it to uninstall. Can you please send the instructions to tlewis@planetyahyah.com?

Thanks,
Tony

BillP
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Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Vishwesh on APC forums on 6/16/2008


Hi The Notorious K,

would appreciate..If you can please send the keys to may email id..

Thanks

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
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Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 6/16/2008


Email sent at 12:40 pm EST.

BillP
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Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Nard on APC forums on 9/7/2012


Hello,

As per everyone else, I need to manualy uninstall this dodgy software.

Can you please email me the uninstall instructions for PowerChute Personal 3 on XP.

Thanks,
Tim

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 6/24/2008


Email sent 8:50 am EST.

BillP
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Picard
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Re: cannot uninstall powerchute personal on vista

This reply was originally posted by Jonathan on APC forums on 6/27/2011


Removal instructions has been PM'd to Frathe.

TheNotoriousKMP_apc
Lt. Commander
Lt. Commander
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 6/24/2008


Email sent 11:06 PM EST.

daburz03_apc
Cadet
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 6/24/2008


I am having this problem as well, could you help me too please.

Thank you,

Leon

Techie_apc
Lt. Commander
Lt. Commander
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444

Re: cannot uninstall powerchute personal on vista

This was originally posted on APC forums on 3/11/2010


Octavio,

Are you getting any error message while uninstalling the PCPE software? If so, could you please post the screen shot of the error for our review?

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