This was originally posted on APC forums on 10/26/2011
In 2007, I picked up an XS-1300 for use on my primary workstation. Worked great.
Then, in June 2010, my house got hit by lightning, took out virtually all my hardware, including my PC that was connected to the XS1300.
I filed a claim with APC, who made me virtually jump through hoops to make anything happen.
Eventually, APC did come through with about 50c on the dollar for the claim, and they did replace the blown UPS.
Ok, fast forward to today, a little more than a year later, the XS1300 unit that they sent me will shut off instantly at the slightest power surge. However, I can unplug it from the wall and it is able to keep my PC and monitor up for at least a minute.
When I check the load, it shows 107watts at ~13% utilization, so I'm nowhere near an overload situation.
I called APC and, after some diagnostics, the support person concludes that Yes, the unit is defective.
HOWEVER, the warranty is on the original unit, not this replacement, so it's out.
He offers their TRADEUPS option, so with a discount, for only 170$, I can replace this unit with a brand new on. The thing is, I only paid 130$ retail when I originally bought the unit! Some discount! When I explain to the rep that that price is way above what I can get new units for at retail, he says "Well, then go do that".
Needless to say, after the headache of filing the claim a year ago, and now APC's refusal to stand behind their product other than to offer a terrible "tradeup" deal, I'll be switching to another UPS maker.
I don't expect APC to warrant a product forever, but when they sent me a "new" product, I'd certainly expect it to last more than a year.