APC UPS for Home and Office Forum
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Posted: 2021-06-29 10:49 PM . Last Modified: 1 week ago
hello good afternoon a e need to get service logs from service port on a Symmetra LX 16000 does anybody know how to ?
Tanks
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Posted: 2021-06-29 10:50 PM . Last Modified: 1 week ago
i would think if they are requesting them, they can provide the instructions on how to do it is what i mean. seems silly if they'd tell you to do that but then not provide instructions. i can't post it here unfortunately. do you have a case reference number or similar so i can look at it and have the person send the directions or so i can send them?
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Posted: 2021-06-29 10:50 PM . Last Modified: 1 week ago
you should contact APC tech support or the person who requested the logs for the specific instructions.
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Posted: 2021-06-29 10:50 PM . Last Modified: 1 week ago
hello tanks , i do that exactly de the suport tell-me they need service logs from service port and i dont know how to get it
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Posted: 2021-06-29 10:50 PM . Last Modified: 1 week ago
i would think if they are requesting them, they can provide the instructions on how to do it is what i mean. seems silly if they'd tell you to do that but then not provide instructions. i can't post it here unfortunately. do you have a case reference number or similar so i can look at it and have the person send the directions or so i can send them?
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