Originally published on Events & Webinars by Kevin_Morin | October 18, 2021 11:29 AM
Stephen Fulkerson, Sr. Director, Customer Success Research• 10min – TSIAAdoption tips and tricks from SE (example from different LoB on where to look and how to see customer adoption of different solutions)
• 40-50min – TSIA Resource/staffing identification, metrics, compensation, quick start guide
• 20min – EcoXpert Case StudyExample of a Customer Success Manager.
• 5min – Q&A
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