Posted: 2021-11-29 01:59 AM
Hello every one
I'm trying to open eac files and give me this massage (The given key was not present in the dictionary) then message (Unexpected file format)
RAR File include files and pics of error messages attached
Could you please advice what to do ?
I installed Ecodial version 4.9.7 on my PC and I don't know the files created by which version. Thanks in advance
Posted: 2021-11-29 03:07 AM
Thanks for the question.
Normally "The given key is not present in the dictionary" - this error message used to come if you try to open the project file which was created on some other country version on International version. Kindly ensure which country version it was created and try to reopen the project file on the same country version software.
Hope this information may help you.
Ecodial Experts team.
Posted: 2021-11-29 03:48 AM
Thanks for your reply
Where can I find different versions of Ecodial ? ; Only international version 4.9.7 available.
When I click "find version" tab in software , open page not included any software
If possible you can share the link of other versions.
Posted: 2021-11-29 11:01 PM
Based on the analysis and comments from the product development team - is that the project files are created from the 'Ecodial 4.8.6 KSA' version of the application (localised version for Saudi Arabia).
So, these project files can not be opened at the INTERNATIONAL version.
Most of the country versions (localized applications) are already decommissioned, and they have started using the INTERNATIONAL version.
If you are extremenly in a need of opening and using these project files; then we may need share with you that OLDER version (4.8.6 KSA) of application.
Posted: 2021-11-29 11:30 PM
Really appreciate your support and help
Could you please share with me this old version of software so I can open the files ?
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