Sign In Help
Schneider Electric
HelpLogin / Register

Invite a Co-worker

Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel

Invitation Sent

Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Communities
  • :
  • EcoStruxure IT
  • :
  • EcoStruxure IT forum
  • :
  • why is incorrect model displayed in DCE?
Community Menu
  • Forums
    • By Topic
        • EcoStruxure Building
          • Field Devices Forum
        • EcoStruxure Power & Grid
          • Metering & Power Quality
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Alliance System Integrators Forum
          • Machine Solutions in the Digital Transformation
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • Industrial Edge Computing Forum
          • Level and Pressure Instrumentation Forum
          • Modicon User Group
          • PLC Club Indonesia
          • SEE Automation Club Forum
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Форум по промышленной автоматизации СНГ
          • Motorabgangstechnik & Antriebstechnik Forum
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Forum
          • SCADA and Telemetry Devices Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Power Standards & Regulations
          • Solutions for Motor Management
          • Paneelbouw & Energie Distributie
          • Eldistribution & Fastighetsautomation
          • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
        • Power Distribution NEMA
          • US Utility Forum
        • Power Distribution Softwares
          • EcoStruxure Power Design Forum
          • LayoutFAST User Group Forum
        • Wireless Information Network Solutions
          • Instrument Area Network
          • Remote Monitoring
          • Tank Level Monitoring
          • Remote Data Collection
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • EcoStruxure Building
        • Field Devices Forum
      • EcoStruxure Power & Grid
        • Metering & Power Quality
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Alliance System Integrators Forum
        • Machine Solutions in the Digital Transformation
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • Industrial Edge Computing Forum
        • Level and Pressure Instrumentation Forum
        • Modicon User Group
        • PLC Club Indonesia
        • SEE Automation Club Forum
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Форум по промышленной автоматизации СНГ
        • Motorabgangstechnik & Antriebstechnik Forum
      • SCADA & Telemetry Solutions
        • Geo SCADA Expert Forum
        • SCADA and Telemetry Devices Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Power Standards & Regulations
        • Solutions for Motor Management
        • Paneelbouw & Energie Distributie
        • Eldistribution & Fastighetsautomation
        • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Power Distribution NEMA
        • US Utility Forum
      • Power Distribution Softwares
        • EcoStruxure Power Design Forum
        • LayoutFAST User Group Forum
      • Wireless Information Network Solutions
        • Instrument Area Network
        • Remote Monitoring
        • Tank Level Monitoring
        • Remote Data Collection
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • EcoStruxure Power & Grid
          • Backstage Access Resources
        • Industrial Automation
          • Industry 4.0 Blog
          • Industrie du Futur France
        • SCADA & Telemetry Solutions
          • SCADA and Telemetry Blog
        • Power Distribution IEC
          • Power Events & Webinars
          • Power Foundations Blog
          • UK&I Residential and Commercial Electrical Distribution
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Power Distribution Softwares
          • EcoStruxure Power Design Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
          • Solutions for eMobility
          • Digital Hospital Solutions – UK&I
        • Knowledge Center
          • Industrial Automation How-to videos
          • Digital E-books
          • Success Stories Corner
        • Community experts & publishers
          • Publishers Community
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
        • Retail
          • Solutions for eMobility
        • Retail
          • Digital Hospital Solutions – UK&I
      • EcoStruxure Power & Grid
        • Backstage Access Resources
      • Industrial Automation
        • Industry 4.0 Blog
        • Industrie du Futur France
      • SCADA & Telemetry Solutions
        • SCADA and Telemetry Blog
      • Power Distribution IEC
        • Power Events & Webinars
        • Power Foundations Blog
        • UK&I Residential and Commercial Electrical Distribution
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Power Distribution Softwares
        • EcoStruxure Power Design Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
        • Solutions for eMobility
        • Digital Hospital Solutions – UK&I
      • Knowledge Center
        • Industrial Automation How-to videos
        • Digital E-books
        • Success Stories Corner
      • Community experts & publishers
        • Publishers Community
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
      • Retail
        • Solutions for eMobility
      • Retail
        • Digital Hospital Solutions – UK&I
  • Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • SCADA & Telemetry Solutions
          • Geo SCADA Expert Ideas
          • SCADA and Telemetry Devices Ideas
  • Knowledge Center
    • Building Automation Knowledge Base
    • Industrial Automation Knowledge Base
    • Industrial Automation How-to videos
    • SCADA & Telemetry Solutions Knowledge Base
    • Digital E-books
    • Success Stories Corner
    • Power Talks
  • Events & Webinars
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Technology Partners
  • Support
    • Ask Exchange
    • Leaderboard
    • Our Community Guidelines
    • Community User Guide
    • How-To & Best Practices
    • More
Join Now
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
52706members
Join Now
247948posts
Join Now

why is incorrect model displayed in DCE?

Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-06 12:16 AM
0 Likes
4
192
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-06 12:16 AM

why is incorrect model displayed in DCE?

This question was originally posted on DCIM Support by Eric Clark on 2019-12-18


If you want to look up a product on the APC site, you are asked for, "Model". As a for instance, looking up the replacement battery for a UPS.

If you look at your DCE, under Model, which seems logical, the value in that field is not an actual valid model #. Not according to the APC site. I suppose we could call it a "human readable" model? What the APC site is actually asking for the in the MODEL SKU. 

The "model" field in DCE will say:

       "Smart-UPS SRT5000"

but the Model SKU is:

         "SRT5krmXLT"

I have 100% of the available fields displayed. None of them provide the information required by APC.

The problem is, there is no field that shows the actual SKU. My issue is that my DCIM tool is made by Schneider Electric (originally APC). My hardware is made by Schneider Electic (originally APC). But the tool doesn't report information required by the corporation for support.

 

It also often reports the network card serial number, rather than the serial number of the UPS itself....though this is not consistent, I think it depends on individual product design decisions APC/Schneider makes. However, since you have maintenance registered to the UPS, not the network card.... it seems rather obvious that the hardware serial number should show up. 

 

Why?

 

(CID:152570949)

Labels
  • Data Center Expert
Tags (1)
  • Tags:
  • bug
Share
  • All forum topics
  • Previous Topic
  • Next Topic
4 Replies 4
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-06 12:16 AM
0 Likes
1
192
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-06 12:16 AM

Re: why is incorrect model displayed in DCE?

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-12-18


Hi Eric,

 

That's a long standing issue. In many cases, especially with older model units, the brains of the UPS were not able to hold the actual SKU value which is how it would be displayed in the model number on the bar code tag of the unit. Often times this was simply due to the lack of memory designated to the variable in the unit. It was limited to 8 characters which in many cases could't hold the full SKU.

 

Examples are the Smart-UPS 2200 RM or rack mount. They may be an SU2200RM3U or SU2200RM5U. Both are Smart-UPS 2200s but they take different batteries. The UPS simply was unable to report it.

More recently this has been something addressed on the UPS side of things and often times, the UPS will actually report the RBC or replacement battery sku number. 

 

The only workaround for the issues I've mentioned would be to create your own custom property and assign it the full SKU or RBC info. Sorry there's nothing better at the moment.

 

Steve

 

(CID:152570959)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-06 12:16 AM
0 Likes
0
192
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-06 12:16 AM

Re: why is incorrect model displayed in DCE?

This comment was originally posted on DCIM Support by Eric Clark on 2019-12-19


Thank you for the explanation Steve, I do like understanding the root of the problem and it makes sense. This doesn't explain why DCE doesn't obtain serial numbers from some equipment though as the serial number length has been static for a very long time. 

 

However, we pay a substantial amount for a tool that fails at one of its most basic duties...

making support of a large number of devices easy

 

It is true, we can manually enter the serial numbers and model numbers for a large set of our hardware, but if we are doing that, what is the software for?

 

    In my case,  I have a little over a dozen devices on Advantage Ultra that I copied the serial and model info into the location field to help if I have to call for support... those are from these product lines : 

          Symmetra UPS - older 80kVA frame

          Symmetra UPS - current 250kVA

          PDPM144 Modular PDU

          PDPM288 Modular PDU

          Plus a lot of smaller devices... 

 

My point is, whether the source of the problem is the Schneider Electric hardware or the Schneider Electric software.... Schneider Electric should address the problem so the customer doesn't have  to address it for them. 

(CID:152571280)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-06 12:16 AM
0 Likes
0
192
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-06 12:16 AM

Re: why is incorrect model displayed in DCE?

This answer was originally posted on DCIM Support by Mate Fekete on 2019-12-19


I have similar problem with a few devices in my system. I understand Steven's answer but is it sure that APC device definitions files are correct and showing the appropriate OID in the default DCE columns (e.g. Model, Serial Number)? For instance I have an MGE Galaxy 5500 with "NA" serial number.

(CID:152571124)

Share
DCIM_Support
Picard DCIM_Support
Picard
‎2020-07-06 12:16 AM
0 Likes
0
192
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2020-07-06 12:16 AM

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Share
Top Experts
User Count
Jef
Commander Jef Commander
45
APC_Steve
Lt. Commander APC_Steve Lt. Commander
25
gsterling
Lt. Commander gsterling Lt. Commander
20
Cory_McDonald
Lieutenant Cory_McDonald Lieutenant
14
JLehr
Lieutenant JLehr Lieutenant
7
GavanOB
Lieutenant GavanOB Lieutenant
7
See More Top Experts
Find a Service Provider
Find a certified partner to help you address your integration, installation, maintenance and project needs.
View all Providers
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More

Full access is just steps away!

Join Exchange for FREE and get unlimited access to our global community of experts.

Connect with Peers & Experts

Discuss challenges in energy and automation with 30,000+ experts and peers.

Get Support in Our Knowledge Base

Find answers in 10,000+ support articles to help solve your product and business challenges.

Ask Questions. Give Solutions

Find peer based solutions to your questions. Provide answers for fellow community members!

Register today for FREE

Register Now

Already have an account?Log in

About Us FAQ Terms & Conditions Privacy Notice Change your cookie settings
©2021, Schneider Electric