user password reset issue

[DCIM_Support]

This question was originally posted on DCIM Support by Kevin Read on 2019-10-30

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I am the Administrator and set up new users. I have 2 new users who have firewall access from their laptops to the DCO server working fine. I have set them up on the https://xx.xx.xx.xx/web , which I have done many times for other users and today the new guys keep getting Password Expired. This is the password they enter for the first time which is forced to be changed. I have set up a test user and tried the same process on my laptop and I get password expired. My normal user is fine and access to DCO is not an issue. Why is the password set up and reset not working?

(CID:151061308)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-10-30

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Hi Kevin,

Is it possible to add screen captures illustrating (step by step) what is being displayed on screen for you and the test user.

Please feel free to mask any sensitive info (such as IP add.), thanks.

Kind regards

(CID:151061361)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-11-01

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Hi Kevin,

I'm unable to reproduce and don't recall seeing such issue before - I would like to see what you are seeing on your screen. I will send you an invite to my =S= box shortly, just in case if you would share some details and screen captures safely with me, tanks.

Kind regards

(CID:151062026)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-11-04

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Hi Kevin,

I think I was able to reproduce it by:

1- as an admin user, I do reset the password for a user (Testuser1)

2- my test user (Testuser1) is being notified that the password is changed and gets the new password.

3- now this user (Testuser1) tries to log in via the desktop client, and gets this:

notification saying "Invalid Credentials: Password expired. Please change your password in the web client".

Are you/your users experiencing similar "issue"? 

If yes, please inform the user(s) to go to web client (https://<DCO server IP>), there will be prompted to change the password:

Kind regards

(CID:151062521)

[DCIM_Support]

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