This comment was originally posted on DCIM Support by VSales on 2016-08-29
Hello, To better answer your question, please provide your current version and what version you are looking to upgrade too. Thanks Victor
This comment was originally posted on DCIM Support by Sæþór Jónsson on 2016-08-29
Hi. Sorry did not realize I had hit send so soon. Sorry for that. I am trying to upgrade virtual DCE 7.2.6 to 7.2.7 and it seems to finish phase 1 but after the restart the server starts with an error indicating it can not access its data in the webpage and I am unable to log in with the client. Like some database services do not start correctly. After I am restart the virtual machine the server starts normally but always in DCE 7.2.6.
It never seems to start the upgrade phase 2 after the restart in phase 1.
Thanks and regards
This answer was originally posted on DCIM Support by VSales on 2016-08-29
Hello, It sounds like something may have gotten corrupted during the upgrade. Do you have a backup that was made prior to attempting the upgrade to 7.2.7? If so, I would recommend restoring the server to 7.2.6, import the backup and then upgrade to 7.2.7. This way we are starting for an untouched clean know working state. I would also recommend run an MD5 checksum to ensure that the download is good. You can use WinMD5 which is a free download. Thanks Victor
This comment was originally posted on DCIM Support by Ditte Drewer Mathiasen on 2016-09-05
Hi Sæþór Jónsson, did you get the upgrade to work? Best regards Ditte
This comment was originally posted on DCIM Support by Sæþór Jónsson on 2016-09-05
Hi. I both tested the upgrade file on a new VM expert and that worked fine. I also did a new restore on the VM from before a week before I started the original upgrade and I still have the same issue. It seems like the some files are corrupt or some service does not start after the first reboot during the upgrade. I may have to recreate a VM from scratch and use config backup to get this running normally.
This comment was originally posted on DCIM Support by Sæþór Jónsson on 2016-09-08
Hi. I have uploaded files after my last upgrade test. Both the log files and some snapshot. Can these files give any idea why the upgrade fails? Thanks and kind regards Saethor
Discuss challenges in energy and automation with 30,000+ experts and peers.
Find answers in 10,000+ support articles to help solve your product and business challenges.
Find peer based solutions to your questions. Provide answers for fellow community members!