portal sensor temporarily unavailable

[DCIM_Support]

This question was originally posted on DCIM Support by Miguel angel solans on 2018-02-01

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Hi, Can access the history alarmas portlet but when i try to use the sensors portlet recive this message "sensor temporarily unavailable" how can fix this issue?

(CID:128750093)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-02-06

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Hi Miguel,

It might be a configuration issue, if device doesn't have sensor selected or to be selected:

But if we go ahead, and select a devices and select a sensor (that can provide data), then the configured  Sensor portlet should display data:

PS. it is also recommended to use Portal version compatible with your DCO. The latest version of Portal (1.3.7) is compatible with DCO 8.1 and 8.2/8.2.2

Kind regards

(CID:128752762)

[DCIM_Support]

This comment was originally posted on DCIM Support by Miguel angel solans on 2018-02-06

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Jef. I'm with the last version of portal DCE and DCO, I cant't select the sensor but when y push "save and close" or "save" i recive the error. Or sometimes no error but don´t show anything

(CID:128753197)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-02-07

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Hi Miguel,

If there is no sensor to be selected, then there won't be any sensor data that could be displayed (similar to my first image/illustration).

Kind regards

(CID:128753398)

[DCIM_Support]

This answer was originally posted on DCIM Support by Miguel angel solans on 2018-02-07

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Jef Yes i can select sensor as you can see

But afer save i recive the error or empty portlet.

(CID:128753575)

[DCIM_Support]

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