need free trial ecostruxure it expert

[DCIM_Support]

This question was originally posted on DCIM Support by Rudhi Hardha Lukman on 2019-08-13

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I need for trial license IT expert. I registered DCE connect to ITE, but i can't get free trial 

(CID:147783876)

[DCIM_Support]

This answer was originally posted on DCIM Support by Christopherus Laurentius on 2019-08-13

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Download Ecostruxure IT gateway (click on the gateway link in your screenshot) discover your devices

Disconnect your DCE from Ecostruxure IT Expert Administration tab

and add the gateway ID to your Ecostruxure IT Expert account.

https://helpcenter.ecostruxureit.com/hc/en-us/articles/360033698974-Video-How-to-deploy-EcoStruxure-...

(CID:147784205)

[DCIM_Support]

This comment was originally posted on DCIM Support by Rudhi Hardha Lukman on 2019-08-13

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Hello Christopherus

I dont use IT gateway for discover device.But i use DCE 

functioned as gateway

(CID:147783885)

[DCIM_Support]

This comment was originally posted on DCIM Support by Rudhi Hardha Lukman on 2019-08-13

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(CID:147783888)

[DCIM_Support]

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-08-13

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You cannot use DCE as gateway for ITE.

(CID:147783891)

[DCIM_Support]

This comment was originally posted on DCIM Support by Rudhi Hardha Lukman on 2019-08-13

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but why I can register to ITE and the device discover can appear from inventory ITE

(CID:147783898)

[DCIM_Support]

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-08-13

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The registration you did with DCE was for Ecostruxure Asset advisor (same page) for remote services, and that can be done via DCE.

You will not be able to see the full ITE features from DCE to Ecostruxure IT such as benchmarking, assesement.

To test out the ITE, you will need to:

1.install the Ecostruxure IT gateway &rediscover devices with gateway,

2.Disconnect DCE from your Ecostruxure IT account

3.Add the gateway to your account

Hope that clarifies.

(CID:147783904)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jackie Lehr on 2019-08-14

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Hi Rudhi Hardha Lukman,

The IT Expert free trial requires that you use the EcoStruxure IT Gateway. You can use DCE and the Gateway in parallel. Read more here: https://sxwhelpcenter.ecostruxureit.com/display/UADCE725/How+Data+Center+Expert+users+can+connect+de...

Best,

Jackie

(CID:147784589)

[DCIM_Support]

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