nbrk0250 factory reset

[DCIM_Support]

This question was originally posted on DCIM Support by Ricardo Oliveira on 2018-11-21

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Hello,

How do I do a factory reset on a netbotz250?

I don't see any field under the network tab with that option, and the help manual does't help also.

Thanks.

Ricardo

(CID:136644577)

[DCIM_Support]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-11-21

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Dear Ricardo,

Are you looking for this option?

(CID:136644585)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ricardo Oliveira on 2018-11-21

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Hello Balaraman,

Thanks for the answer, I was looking at that, but it doesn't work, I suspect I have a hardware failure.

Thanks for the answer

Ricardo.

(CID:137108871)

[DCIM_Support]

This answer was originally posted on DCIM Support by Justine Chester on 2018-11-22

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Hi Ricardo,

Good day!

If the steps described by Bala did not seem to help. You can issue a telnet/SSH command on the NMC to reset it to defaults.

apc>resettodef ? Usage: resetToDef -- Configuration Options resetToDef -p <all | keepip>

If this still does not help, deleting the database manually and/or issuing a format command can also be done via telnet or SSH to wipe the flash memory and any remaining configurations including your current TCP/IP settings. 

The instructions are explained in detail from the article from the link below:

https://www.schneider-electric.us/en/faqs/FA175980/

I hope this helps.

Kind regards,

Justine Chester 

(CID:136644876)

[DCIM_Support]

This comment was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-11-22

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Hi Ricardo, In addition to Justin's answer, I suggest to make sure that you are using the administrator user name and password when you are doing the steps. It is most likely not related to hardware issue.  

(CID:137108873)

[DCIM_Support]

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