This question was originally posted on DCIM Support by Garry Priestland on 2018-10-12
I cannot get the gateway to discover an APC EMS part number AP9320. The scan log shows
"The EMS device was detected but is not supported"
Seems a bit odd that an APC device is not supported. Does this mean I have to request a DDF for it?
This answer was originally posted on DCIM Support by Patrick Hesters on 2018-10-12
I think it is realted to the version of the gateway you are using.
What version are you using?
This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-12
Version 1.40. The latest version downloaded a couple of days ago
This comment was originally posted on DCIM Support by spezialist on 2018-10-15
Dear Garry Priestland,
I am also interested in this problem: do you perform standard SNMP discovery in the EcoStruxure IT Gateway software (can you show a couple of screenshots with the parameters and results of discovering)?
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-10-15
I would suggest you to submit a request for DDF. The message which you received after discovery of this device indicate that DDF is not yet available for this product to monitor on EcoStruxure IT gateway.
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