This question was originally posted on DCIM Support by Garry Priestland on 2018-10-12
I cannot get the gateway to discover an APC EMS part number AP9320. The scan log shows
"The EMS device was detected but is not supported"
Seems a bit odd that an APC device is not supported. Does this mean I have to request a DDF for it?
Regards
(CID:134683161)
This answer was originally posted on DCIM Support by Patrick Hesters on 2018-10-12
Hi Garry,
I think it is realted to the version of the gateway you are using.
What version are you using?
Kr,
Patrick
(CID:134683327)
This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-12
Version 1.40. The latest version downloaded a couple of days ago
(CID:134683393)
This comment was originally posted on DCIM Support by spezialist on 2018-10-15
Dear Garry Priestland,
I am also interested in this problem: do you perform standard SNMP discovery in the EcoStruxure IT Gateway software (can you show a couple of screenshots with the parameters and results of discovering)?
With respect.
(CID:134683760)
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-10-15
Dear Garry,
I would suggest you to submit a request for DDF. The message which you received after discovery of this device indicate that DDF is not yet available for this product to monitor on EcoStruxure IT gateway.
http://sxwhelpcenter.ecostruxureit.com/devices/create
Regards,
Bala
(CID:134683887)
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