is AP9320 supported by EcoStrucureIT Gateway?

[DCIM_Support]

This question was originally posted on DCIM Support by Garry Priestland on 2018-10-12

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I cannot get the gateway to discover an APC EMS part number AP9320.  The scan log shows

"The EMS device was detected but is not supported"

Seems a bit odd that an APC device is not supported.  Does this mean I have to request a DDF for it?

Regards

(CID:134683161)

[DCIM_Support]

This answer was originally posted on DCIM Support by Patrick Hesters on 2018-10-12

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Hi Garry, 

I think it is realted to the version of the gateway you are using.

What version are  you using?

Kr,

Patrick

(CID:134683327)

[DCIM_Support]

This comment was originally posted on DCIM Support by Garry Priestland on 2018-10-12

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Version 1.40.  The latest version downloaded a couple of days ago

(CID:134683393)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-15

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Dear Garry Priestland,

I am also interested in this problem: do you perform standard SNMP discovery in the EcoStruxure IT Gateway software (can you show a couple of screenshots with the parameters and results of discovering)?

With respect.

(CID:134683760)

[DCIM_Support]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2018-10-15

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Dear Garry,

I would suggest you to submit a request for DDF. The message which you received after discovery of this device indicate that DDF is not yet available for this product to monitor on EcoStruxure IT gateway. 

http://sxwhelpcenter.ecostruxureit.com/devices/create

Regards,

Bala

(CID:134683887)

[DCIM_Support]

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