This answer was originally posted on DCIM Support by John Smith on 2016-12-02
We had a basic ddf file created for our AS and it works ok. The comms shows it is offline so that is annoying. The DDF team was great. Took our requirements and made us a custom DDF file.
I do need to submit an update because I made some changes.
This comment was originally posted on DCIM Support by Gianluca Bertuletti on 2016-12-27
which changes have you done?
This answer was originally posted on DCIM Support by Ragupathy Kandasamy on 2016-12-07
Please raise a request in this link for your device. Our support team would process it.
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