This question was originally posted on DCIM Support by roni on 2018-08-23
1.I do not see the names of the equipment in the rack,
2.And does not see the rows in the rack
This comment was originally posted on DCIM Support by Jef Faridi on 2018-08-23
Could you please add some screen captures illustrating the issues + the version of DCO? thanks.
This answer was originally posted on DCIM Support by Jef Faridi on 2018-08-27
Many thanks for the info & screen capture.
The equipment in your screen capture are rear mounted, click on the rack toggle sign (illustrated) to switch the rack view to Rear (from Front):
Then you should see the rear mounted equipment (including device names).
This comment was originally posted on DCIM Support by Jef Faridi on 2018-08-27
Which Genome Library device are you using to model your rack? (customized ? if yes, how?)
If you re-model and/or use another rack, do you see the same issue?
This comment was originally posted on DCIM Support by roni on 2018-09-04
id you see to this picture I don't have a numbers of unit..
This comment was originally posted on DCIM Support by Greg Sterling on 2018-09-04
You experience this behavior with all racks or a few of them?
Also, which licenses do you have installed?
I'm able to reproduce a rack view without U numbers when I initially view a rack after a room has been opened, but the moment I zoom closer to the rack the U-numbers appear on the front and rear sides.
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