dcimassets.schneider-electric.com unavailable

[DCIM_Support]

This question was originally posted on DCIM Support by Andrew Stoakes on 2018-10-14

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Have been trying for 2 days not to get on to the dcimassets.schneider-electric.com site. All I get is

An error occurred while processing your request.

Reference #97.64d3d93f.1539474214.4f03c7

(CID:134683534)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-14

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Hi Andrew,

sorry but that server is down for maintenance. I have no ETA at this time. I can only suggest you contact your local tech support and they should be able to work with you and get you what you need. 

Thanks,

Steve 

(CID:134683538)

[DCIM_Support]

This comment was originally posted on DCIM Support by Erhan Yasar on 2018-10-18

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Hello,

Our customer's DCE was reinstalled to different server and they can't change the MAC adrress to old one. So they can't use their dce now. I need to enter the website. What should I do? Can we fasten this process?

thanks in advance,

(CID:134685692)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-18

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Hi Erhan,

If you need to transfer license keys from one server to another, you will need to contact tech support. This is the case if the site is working or not. As it is, the site is still down so tech support will have to help just a little more than usual.

Steve

(CID:134685724)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jesus Banegas on 2018-11-13

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Hi,

The site is still down.

Have ETA for resolve this issue?

(CID:135432415)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-11-13

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Hello Jesus.

The dcimassets is still offline and will likely remain in this condition for at least a few more weeks. During this time you should continue to contact your local tech support team for assistance to redeem passcodes for licenses.

Regards

Greg Sterling

(CID:135432423)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jesus Banegas on 2018-11-13

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Thank you Greg.

(CID:135432450)

[DCIM_Support]

This comment was originally posted on DCIM Support by Davide Manassi on 2018-12-04

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I send a lot of mail to activate Netbotz appliance with no return, I must obtain a new activation code for my appliance?

Any update, site return me always errore 403...

Thanks.

(CID:137107650)

[DCIM_Support]

This answer was originally posted on DCIM Support by Greg Sterling on 2018-12-21

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Hello Andrew. The dcimassets portal should be open to customers now.

Regards

Greg Sterling

(CID:137727739)

[DCIM_Support]

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