connected APC PDUs UPS and inrows to DCE and got ddf error

[DCIM_Support]

This question was originally posted on DCIM Support by oscar dafauce on 2019-02-12

---

connected APC PDUs UPS and inrows to DCE and got ddf error. We scan connect to the devices and the sensor of the devices are available, but they remain on error

(CID:140215986)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris Majdandzic on 2019-02-12

---

Hi, what is the PN for PDU, UPS & Inrow?

Did you search for right ddfs on ddf site?

What is the error message?

(CID:140216011)

[DCIM_Support]

This comment was originally posted on DCIM Support by oscar dafauce on 2019-02-12

---

UPS APC Smart-UPS SRT 8000VA RM 230

Inrow ACRD101

PDUs AP8958As

There were default ddf files for APC devices on DCE so we have not look for them. Is it required?

(CID:140216009)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-02-12

---

Hi Oscar,

If you're getting a DDF transfer error "Device status may be inaccurate due to attempt to transfer DDF failed", please check out k-base FA177004. It describes the reason for the error and how to resolve it.

Thanks,

Steve

(CID:140216013)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris Majdandzic on 2019-02-12

---

Steven Marchetti sent link to check if you have FTP protocols blocked on SNMP cards.

I think this he is right regarding the issue.

Also it is good to update ddf files, no matter if it is APC equipment. 

Personally I couln`t get data from AP8858 without updating PDU ddf file.

(CID:140216020)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

---

Dear oscar dafauce,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269285)

[DCIM_Support]

This comment was originally posted on DCIM Support by oscar dafauce on 2019-04-01

---

We got snmp walkfile and waiting for ddf to be developed for these systems

(CID:141269294)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

---

Ok, thanks for the good feedback 😀.

(CID:141269333)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.