This answer was originally posted on DCIM Support by Jef Faridi on 2019-09-03
Genome requests can be posted here: https://ddf.ecostruxureit.com/
For the time being as a workaround you might want to select a similar device (from Genome Library, such as Check Point 21400) and change its properties (in Genomes) so it can be used as your customized CheckPoint 23500.
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