What are the conditions to get a communication error?

[DCIM_Support]

This question was originally posted on DCIM Support by Eitan Nachman on 2018-07-30

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The dcim devices are in a different subnet then the DCE server. whenever there is a firewall switchover (the firewall is the default gateway for both subnets) i get a communication error and an email notification. All though all devices are still online. After a couple of minutes (after the next cycle)  i get a clear massage.

What are the tresholds for this notification

(CID:132670375)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-07-30

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Dear Eitan Nachman,

Are you interested in both SNMP and TCP/IP Modbus protocols?

With respect.

(CID:132670389)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2018-07-30

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Yes.

(CID:132670646)

[DCIM_Support]

This comment was originally posted on DCIM Support by Minh Pham on 2018-07-31

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We are using DCE 7.5.0 and have the same problems.

Thanks,

(CID:132670644)

[DCIM_Support]

This comment was originally posted on DCIM Support by Eitan Nachman on 2018-07-31

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I am using DCE 7.5.0.62, but this issue was on previous versions as well.

(CID:132670658)

[DCIM_Support]

This answer was originally posted on DCIM Support by Eitan Nachman on 2018-08-12

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Any one have an answer for this issue?

(CID:133370195)

[DCIM_Support]

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